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Management
24x7
Remote Monitoring
Priority Network Solutions will remotely monitor you servers, desktops and
networking hardware. Our system will monitor your infrastructure for
potential issues, problems and performance.
Preventative
Maintenance
Utilizing self-healing routines and automated maintenance, your servers and
desktops will be maintained without user intervention. Preventative
maintenance will increase uptime and decrease security issues.
Reporting
Automated summary reporting on your network and your network health.
Anti-Spam
Priority Network Solutions will provide you with email spam and virus
scanning. Filtering reduces security risks to your network.
Patch
Management
Software patches are routine security and stability software upgrades
provided by software companies to solve discovered software security
issues. These patches are designed as
intermediate solutions until the next software release. Priority Network Solutions will install and
manage patches to keep your software secure and stable protecting your computers
from down time or lost data.
Spyware
and Virus Protection
Priority Network Solutions will actively monitor your network for virus and
spyware risks. Updates to security software will be pushed out to all your
end points, keeping your network safe.
Firewall
and Router Management
Priority Network Solutions will provide configuration support for your
routers and firewalls. VPN and remote access to your network will be secured.
Desktop
Optimization
A healthy computer system requires routine updates. A Priority Network Solutions technician
will ensure that your computers receive current service packages including
Windows Updates, Office Updates, anti-virus updates and anti-spyware updates.
Server
Drive Space Monitoring
Drives that are close to space capacity are at risk for crashing and losing
files. Priority Network Solutions will
monitor your drive space and notify you to remove files or add additional
storage to safely maintain your important company data before it causes any
system downtime.
Server
User Account Management
Priority Network Solutions will help you add or remove users from your
network resources.
Server
File Management
Priority Network Solutions will help you establish your file structure,
including access and security for sensitive files.
Asset
Reporting
Quarterly and yearly reporting on your network inventory. Detailed reports
will help you determine hardware lifecycle and replacement schedules.
License
Management
Don’t be caught off guard with software licensing violations. Our detailed
reporting will make sure you stay in compliance and plan for growth.
Backup
Monitoring
Priority Network Solutions will monitor your backup systems to make sure your
data is secured and stored safely.
24x7 Support
Remote
Support
Remote support allows Priority Network Solutions to connect directly to your
desktop and servers to troubleshoot and solve issues.
Onsite
and Remote Support
Our management system allows us to respond to issues quickly and provide
solutions in a timely manner.
Phone
Support
Support is just a phone call away. Priority Network Solutions will walk you
through common problems and if your issue cannot be solved, an onsite visit
will be scheduled.
Online
Helpdesk Support
Priority Network Solutions maintains an online helpdesk system for ticket
tracking and issue resolution.
Emergency
After Hours Support
Priority Network Solutions will respond to server problems after normal
business hours. Emergency support is available by phone, remote support and
onsite.
Quarterly
Onsite Checkup
Periodic onsite visit to check on your network health, concerns and hardware
issues.
Technology
Consulting
Virtual
CIO
As your technical advisor, your Virtual CIO will meet with management to
review and plan your IT environment and goals.
Strategic
Planning/Technology Roadmap
Priority Network Solutions will work with you to develop a multi-year IT
roadmap, including the steps to implement your plan.
Optional Services
Priority Network Solutions offers other
optional services that can be bundled with your support plan. Support for
Microsoft Exchange and Microsoft SQL, Offsite Backup, Project Management and
implementation, network design services and consultation and Blocks of Time
for Support. | 
